Mozilla appears to have the best documentation on this wrapper issue.The changlogs below contain a list of changes to the codec pack. So I think Ring have recently installed something in their wrapper for Event History that is preventing playback in some of the browsers, probably because it is non standard HTML5, since it was working and is now not any more. These do play immediately in Windows media player. I can also download the older Event History Videos from the Ring portal, which appear to be standard Mp4 files. I find now that Google Chrome is displaying the HEVC files from the Event History timeline. Then I paid for (UK Sterling 0.76) the MS Codec from Playstore for HEVC. I then downloaded (despite all the issues of it being blocked by MS Windows install, because “unknown”) the k-lite codecs that included HEVC.

I have updated all the browsers and am running the latest version of Windows 11. Now in MS Edge, and in Firefox I get the message “HEVC” is not supported on this browser. I previously had not problems seeing video in HVEC from my recently replaced Ring Stickup Cam (running on mains). I have a superfast PC running Windows 11, connected to a fast fibre network. I thought these additional details may be useful to others troubleshooting this from an Amazon Echo Show perspective… Also, it did NOT work in the Alexa iPhone app either, though it’s working now with that Legacy Video setting on. Weirdest part is that out of 10 or 15 attempts to view live video between an Echo Show 5 and an Echo Show 10, it worked once on the Echo Show 10 before I enabled the legacy mode a couple of hours later on the website. Unfortunately the iPhone Ring app DOES NOT have that Legacy Video setting, I suppose since the iPhone does support HEVC so they didn’t think to add it.īut I found that logging into the Ring website and then selecting to enable the Legacy Video via the web browser, Edge in my case, now allows me to see live views on my Echo Shows again! Yaa… No problem with the video on an iPhone with the Ring app though, and the video you couldn’t see on the Echo Show does record properly and can be viewed through the Ring app.

Or if you simply want to do a live view, it fails. Note this issue also can affect live views on Amazon Echo devices, for example someone pushes the doorbell button and the Echo Show will ring but the video won’t connect and you can’t see or talk to the person.

K lite codec hevc